Returns Policy

Your satisfaction is our goal. You may return new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently only offer sales and shipping to United States addresses.

Individual items may vary, and final shipping is computed during the checkout process. Feel free to contact us if you have questions.

Rigid kayaks and canoes present a unique challenge for shipping. We work with a variety of third party partners to minimize shipping costs.

Kayaks are usually shipped within 3-5 days of the order being received, and delivery may take another week. With conditions frequently changing, feel free to reach out to us and we can confirm estimated dates before ordering.

Shipping of rigid hulls to Alaska or Hawaii is currently not available. Contact us for a quote if there are special circumstances.

Paddles
$20.00, additional items $5.00 each.

Usually ships via common carrier within 2 business days.


Inflatable Kayaks
$50.00, additional items $50.00 each.

Usually ships via common carrier within 2 business days.


Accessories
$10.00, additional items $2.00 each.

Usually ships via common carrier within 2 business days.


Jackson FD
$399.00, additional items $399.00 each.
Jackson foot drives kayaks
Jackson Paddle Only Kayaks
$349.00, additional items $349.00 each.
Non foot drive.